RocketRez Partners with Island Waterpark for Streamlined Operations
RocketRez, the end-to-end cloud ticketing platform for tours and attractions, has formed a new partnership with Island Waterpark, a prominent family waterpark located in Fresno, California. Known for its thrilling water rides, private cabanas, and large-scale group events, Island Waterpark will implement RocketRez’s all-in-one platform.
Each season, Island Waterpark draws in thousands of visitors with its engaging attractions and welcoming environment. To improve guest service and optimise operations, the management team opted for RocketRez to replace outdated systems with a unified, modern platform tailored for seasonal attractions.
Transitioning from Disconnected Systems
“We were ready to move on from disconnected systems and provide a guest experience that matches the quality of the park,” states Matt Massey from Island Waterpark. “RocketRez brings everything together—from online sales to food ordering to group events—and makes it feel effortless.”
The implementation of RocketRez includes a comprehensive array of features, such as the introduction of Season Passes and Digital Passes, a mobile-friendly checkout process, and day ticketing options. It also facilitates cabana bookings, food and beverage operations, group and private event rentals, retail sales, and upsells, along with guest communications via email and SMS.
By transitioning to RocketRez, Island Waterpark will consolidate tools that were previously scattered across various vendors into a single platform—eliminating manual reconciliation and enhancing real-time visibility into sales, redemptions, and guest behaviour.
“Island Waterpark is a cornerstone of summer fun in California’s Central Valley,” remarks Sean Harvey, chief revenue officer at RocketRez. “They required a platform capable of managing the complexities of seasonal demand without causing friction for staff or guests. We’re proud to assist them in delivering their best season yet.”
This summer, RocketRez also announced a new partnership with Capturelife. This cutting-edge digital souvenir platform fully integrates with ticketing and POS systems, allowing operators to provide and monetise visitor photos.
